Last Updated: September 2026
Thank you for purchasing from Brinzoa.
Because our products are digital products that can be delivered, accessed, or downloaded electronically, we have a specific refund policy for digital purchases.
1. Digital Products
All Brinzoa products are primarily digital products, including templates, spreadsheets, guides, tools, and downloadable resources.
Once a digital product has been delivered, accessed, or downloaded, it is generally not eligible for a refund.
2. Before Purchasing
Please review the product description, features, included files, screenshots, and other available information before completing your purchase.
If you have questions about a product before purchasing, you can contact us at:
We will be happy to clarify product-related questions where possible.
3. Duplicate Purchase
If you accidentally purchase the same digital product more than once, please contact us at:
We will review the transaction and may provide an appropriate resolution where the duplicate purchase can be verified.
4. Product Access or Delivery Problems
If you completed a purchase but:
- Did not receive the expected product access
- Cannot access the purchased product
- Received an incomplete or technically defective file
- Experience a genuine technical problem with the delivered product
please contact us at:
Please include your order or purchase details so that we can investigate the issue.
Where appropriate, we may provide replacement files, corrected files, renewed access, or another reasonable solution.
5. Defective or Incorrect Product
If a product is technically defective or substantially different from its description, please contact us with details of the problem.
We will review the issue and, where appropriate, attempt to correct the problem or provide a suitable resolution.
6. Refund Requests
Refund requests should be submitted to:
Please include:
- Your name
- Email address used for the purchase
- Product name
- Order or transaction information
- Reason for the request
Each request will be reviewed based on the circumstances and applicable law.
7. Unauthorized or Fraudulent Transactions
If you believe a transaction was made without your authorization, please contact us as soon as possible.
We may request relevant transaction information to investigate the issue.
8. Third-Party Payment Providers
Payments may be processed through third-party payment or checkout providers.
Where a payment provider has its own applicable policies or dispute procedures, those policies may also apply.
9. Exceptions Required by Law
Nothing in this Refund Policy is intended to remove or restrict any consumer rights or refund rights that cannot legally be excluded under applicable law.
10. Changes to This Refund Policy
We may update this Refund Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
11. Contact Us
For refund questions or purchase-related issues, contact:
Brinzoa
Email: support@brinzoa.com
Website: brinzoa.com
Brinzoa — Digital Products & Tools